Lunch with HRH / WorkReady

Posted by Club & Hospitality Training Services on 4 May 2018

Lunch with Prince Edward
It is not very often you receive a formal invitation from the Lord Mayor asking for the pleasure of your company as requested by Prince Edward of Wessex to a formal luncheon at Town hall.
CHTS partnered with the Duke of Edinburgh as a training provider before coming on board as a Duke of Edinburgh Employer One of only 18 in South Australia. Our involvement shows recognition for those who have participated in the awards through our enrolment process.
It was an honour and privilege to meet Prince Edward but more importantly, to be a part of a program that gives merit to young people who contribute to their community.
The 4 sections that participants need to achieve for the awards are service, skill, physical recreation and Adventurous journey and are open to young people aged 14 25.
For more info visit www.dukeofed.com.au


WorkReady funded training
CHTS has just completed two successful programs funded by WorkReady, a government initiative to get participants ready for the work place.
Dressed in their black and whites, CHTS trained two amazing groups of people from all lifestyles eager to try something new. Their collective enthusiasm was contagious and their eagerness to attend and participate in class left their trainers wishing for more students like them.
This was originally only for retrenched Autoworkers, and then opened up to anyone.
The first group of students completed a 'Kick-Start in Hospitality' focused on Gaming. The second group of students completed a 'Kick-Start in Hospitality' focused on table service, coffee, food hygiene and wine knowledge.

More exciting news to come next month.

 

 

Training with Club & Hospitality

Posted by Marilyn Sumner on 27 March 2018

We have revamped our gaming training room at Clubs SA House to look like a virtual gaming room in any venue.  Clubs SA House at 222a Henley Beach Road, Torrensville, is where our office is located and where our in house training takes place.

RSA, First Aid, Coffee and Gaming courses are held monthly at Clubs SA House, these courses fill quickly so you need to book early to secure your place. Bookings can be made via our web site www.clubhospitalitytraining.com.au  or by calling us on 8290 2200 or alternatively emailing msumner@clubssa.com.au with a booking or questions.

We suggest that anyone wanting to work in a gaming room also needs to have their Provide Responsible Service of Alcohol (RSA); this makes you multi skilled to work in more than one area of a venue. Adding Participate in Safe Work Practices, Use Hygienic Practices for Safe Food Handling and Prepare and Serve Espresso Coffee and you can work in both front and back of house. Club & Hospitality delivers all these courses monthly. 

At Club & Hospitality Training Services we also deliver First Aid training with 3 nationally recognised units in one day of training.  Provide First Aid, Provide Basic Emergency Life Support and CPR. We have recently added to our scope of training Provide an Emergency First Aid Response in an Education and Care Setting. This is aimed at child care and educational care.

See our web site for more information on the Career and Employment Expo to be held at Wayville Show Grounds on the 25th and 26th of May 2018.

Kick-Start in Kitchen Operations starting in July 2018, (depending on numbers) this will be delivered 1 day a week over 7 weeks with blended on-line and face to face training in a commercial kitchen. Delivered by our trainer, who is a qualified Chef this will contain the 8 core units of the Certificate II in Kitchen Operations at a cost of $990. The remaining 5 units of Certificate II in Kitchen Operations will be offered to those students who complete the Kick-Start in Kitchen Operations.

Posted in: Club & Hospitality Training Services Clubs Clubs SA  

Merry Christmas and Happy Holidays

Posted by Club & Hospitality Training Services on 19 December 2017

Its that time of year again when we head off on holidays and spend time thinking about our lives and our loved ones. This year, make it a time of reflection on the things that bring us joy and happiness. So as we gather with family we cant stand, open presents we don't want and listen to the stories of people we don't like, just remember, we said last year 'I am not doing that again', and yet here we are once more. Why? because after all, family is what binds us together. From our Families to yours. Merry Christmas and Happy 2018. May it be all you hope for.

We are closed from Dec 22nd  and re open January 8th 2018

 

 

Posted in: Club & Hospitality Training Services Christmas Happy Holidays Clubs Clubs SA  

7 Top Skills to strive for

Posted by Club & Hospitality Training Services on 21 September 2017

Emotional intelligence has long been rated as an important tool in selecting effective leaders in business and clubs. More and more today strong leadership does not rely solely on the ability to lead but also to recognise the impact our skills and abilities have on others both positive and to the negative. Here I have rallied the 7 top skills to strive for if you want to not only be the best leader (emotional intelligence) you can be, but also bring out the best in the team you lead on and off the field (social intelligence).

1. Empathetic

Great leaders are cognizant and receptive of others' needs, backgrounds, and motivators. They listen objectively and make sure not to pass any preconceived judgments. They are understanding and use compassion to relate to employees and then redirect them down the right path.

2. Attunement

Socially adept managers actively listen to others and consider their feelings. They tune into their employees' frequencies and adjust to their approach to match their communications style, therefore, maximizing their effectiveness.

3. Organizational Awareness

Leaders with a high social quotient appreciate the importance of values and advocate for them across their team/organization. They recognize unspoken norms and adjust their styles to fit within the company's culture.

4. Influential

This refers to a manager's ability to motivate and persuade others. When leveraging social intelligence, a manager can uncover and appeal to their staff's self-interest. They can learn what makes them tick and find ways to incorporate their passions into their responsibilities.

5. Developing Others

In the words of Kevin Spacey, "If you're lucky enough to do well, it's your responsibility to send the elevator back down." Emotionally and socially mature leaders coach and mentor others with kindness. They realize the need and willingly take others under their wing.

6. Inspirational

Managers who are emotionally and socially mindful are able to articulate a compelling vision that builds group pride while simultaneously bringing out the best in people. They are able to explain why work matters and directly connect individual and team passions with organizational goals.

7. Team player

The socially intelligent understand the importance of team cooperation as a means to form bonds and increase morale. They appreciate the team's dynamics and ensure that everyone has an opportunity to provide input.
If you feel like you've exhausted all other options to maximize your team's performance, then redirect the focus to yourself and develop these vital leadership attributes.


 

 

Posted in: Club & Hospitality Training Services  

Would you have been ready if this happened to you?

Posted by Club & Hospitality Training Services on 19 September 2017

Avoca Hotel staff member injured when men wielding baseball bat rob pokies room and flee with cash

Would you have been ready if this happen to you?

Many of us would like to think we would be prepared for situations such as this but the reality is we rarely are. What is key to handling this situation is not so much about what to do in the moment, but what do you do straight after. Who do you call, what is your duty of care and how do you recover both as an organisation and as a provider of services.

When we think of robbery, we usually imagine a person, armed with a gun, demanding money from employees. Robbery is more than this, and is best defined as:

"the actions of one or more people that threatens, injures or intimidates other people to part with money or goods under threat of violence or harm".

This definition includes:

  • intoxicated or drug affected persons placing unreasonable demands on employees
  • any person intimidating employees
  • any individual threatening an employee with an object i.e. contaminated needles, bottles, sticks, knives, pistols, guns, etc.


Robbery is a serious offence with the potential to kill or injure employees. As their manager, you have an obligation to ensure that they are not put at risk wherever possible. The same duty of care applies in this situation as in any other work-related activity and also extends to your customers and patrons.

Whilst organisations might have discussed these possibilities, do you have a plan, policy and procedure to support your organisation, staff and yourself in these moments?

 

 

Posted in: Club & Hospitality Training Services  
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