Kick-Start in Hospitality

Provide Responsible Service of Alcohol SITHFAB002

Provide Responsible Gambling Services SITHGAM001

Attend Gaming Machines SITHGAM002

Use Hygienic Practices for Food Safety SITXFSA001

Participate in Safe Work Practices SITXWHS001

Customer Service Essentials | Basic Gaming Regulations & Systems

This 4 day program will give you the skills and knowledge to work in a hospitality venue, both front and back of house.

It is a successful 4 day program that is perfect for school leavers, university students needing work while they study, and anyone looking to begin their pathway into a Hospitality career.

Discover what customer service is all about, understand your responsibilities in a gambling environment. Learn how to serve and supply alcohol in a safe and responsible manner, also learn safe work practices and hygienic food requirements in today's kitchens.

Day 1 - Customer Service Essentials and Responsible Service of Alcohol.

Days 2 & 3 - Provide Responsible Gambling Services, Basic Regulations and Systems and Attend Gaming Machines.

Day 4 - Use Hygienic Practices for Food Safety.

On-line - Participate in Safe Work Practices

Course objectives:

  • Provide exceptional customer service
  • How to serve alcohol while taking care of patrons
  • Your responsibility in a gambling environment
  • How to recognise and assist patrons with a gambling problem
  • Understand the operation of gaming machines, pay lines and processing payouts
  • Follow procedures for emergency situations
  • Participate in organisational WHS practices
  • Food contamination and how to avoid it

Assessment: Each unit of study has an assessment, if you have literacy difficulties then a trainer may be available to assist you with a verbal assessment.

You do not have to have any prior experience to attend our Kick-Start program.


Training Method

Lecture | Practical | Discussion


4 days  | 9.30am to 4.30pm




Each unit includes a written and/or practical assessment


Clubs SA House, 222a Henley Beach Road, Torrensville

Book Now

Contact us today via phone or email to book your Kick-Start in Hospitality training course.

Phone: (08) 8290 2200


Upcoming Course Dates

7, 8, 9, 10 May  2018 - 9.30am to 4.30pm

4, 5, 6, 7  June 2018 - - 9.30am to 4.30pm

2, 3, 4, 5 July 2018 - 9.30am to 4.30pm




Licensed Club Industry Training Foundation Inc.
ABN 77 376 822 172